terms and conditions
Refund Policy
✓ This refund policy applies for 15 days from delivery date.
✓ If the client returns the work after 15 days for quality issues, the client shall incur charges of 30% for proofreading and 50% for rework. The 30% & 50% is calculated based on file length & the original cost of the file.
✓ This policy is limited only for category A (Excellent) and B (Good) audio/ document file.
✓ We reserve the right to conduct a proofreading review if there are issues raised on quality before processing a request for a refund.
✓ The request shall be honored if the results of the proofreading review is able to validate a failure in our stated quality standards and guidelines. A revised copy shall be requested from the client.
✓ This refund policy is not applicable for poor quality files and Rush orders.
✓ There is no guarantee of Accuracy for Rush orders and poor quality audio and document files. Reworks are not applicable.
Bettie Stuart
I am now looking at my transcription order…FANTASTIC!!! Thanks so much, I will tell others about your great services, how quickly and accurately you completed my audio file to a text.
Lourdes Holden
Great service with fast turnaround. Great output that is error free. Great job – perfect work. Thank you very much, you will surely hear from me again.
Perry Hays
I was impressed with the approach of Massive Transcription. For me converting my defective audio file to a text was a nightmare until I found this transcription company. Everything’s good at my end, thank you guys
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